I would absolutely use Open Office. This software is amazing and free. The amount of money a library would save from not having to subscribe to Microsoft Office, Works, or any of the other pay programs for office software.
There is also an extensive network of people around the globe who are working on this software and make it their mission to make these programs better. If you have a problem or would like to know if you could have something in the program 'tweeked' all you have to do is ask. Just go to http://www.openoffice.org/, find the corresponding message board and post your issue.
The paid programs also require a license or extra fee if the program will be used on multiple computers.
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